Delivery & Returns

 

Here at Jim Jam, we take great pleasure in hoping that you love your order as much as we do!

Please ensure that when selecting your order, you take extra care in making sure the size & colour you require is correct. If you need any help when selecting your size just email contact@jimjamthelabel.com & one of our team will get back you as soon as possible. 

Returns Policy

If you're not completely satisfied with your order, you have 14 days from the date of receipt to return it. Items must be in their original condition with all labels intact. For further details, please refer to our terms and conditions.

Sale items are non-refundable. 

Personalised items are non-refundable

To be eligible for a return, items must meet the following conditions:

• Unworn and in their original condition

• Free from marks, stains, or any signs of damage

• With the original tags still attached

Items that cannot be accepted for return include:

• Items that show signs of wear, washing, or use

• Damaged items upon return

• Items returned without the original tags

How to create your return

Use our express return service for ultimate convenience with DHL Express. To create your DHL Express return please click here: https://jimjamthelabel.returns.dhlexpresscommerce.com/ 

DHL Express will collect your items on a day / time slot of your choice from your chosen address. We will receive your items back at our UK site within a few days and we will process your refund immediately.

 

• UK: £5.99

• Europe: £15

• USA & Canada: £15

• Rest of the World: £20

 

You are welcome to return items to the address below using any tracked method of your choice. However, please note that we are not responsible for returns that are not delivered if you select this option.

Return address:

Jim Jam The Label 

A2 Haslemere Industrial Estate 

Wigan Road 

Bryn 

Wigan, Great Manchester 

WN4 0BZ